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Parker Bridge NZ is proud to announce we are the first recruitment firm in New Zealand to be awarded Recruitment Industry Best Practice Certification. Parker Bridge Recruitment is committed to setting new standards in recruitment - committed to providing the best service levels to our candidates and clients
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1. What is Recruitment Industry Best Practice Certification?
Similar in concept to quality assurance, yet simpler and recruitment specific, Best Practice Certification assists recruitment firms to stand out in an increasingly competitive marketplace. Areas covered by certification include many of the most critical recruitment business success factors such as a commitment to client and candidate care, regular staff review, documented planning and sound operational disciplines. An annual audit is required to ensure service quality and processes are in-line with Best Practice requirements. Best Practice policies have been reviewed and approved by board members of the RCSA
2. Why are industry standards so important?
Many companies have processes certified to assure clients, candidates and staff that they produce the highest quality service and operational efficiency. An industry standard also provides an accurate measure of a business' internal operations and helps ensure that firms are maintaining leading benchmarks in the provision of professional recruitment services.
The recruitment industry has some of the lowest barriers to entry of any of the professional services disciplines. Coupled with limited regulation, this combination has provided a free-for-all playground for budding entrepreneurs since the early 1950's.Although this has encouraged the incubation and success of many of today's industry leaders, it has also opened the door for low quality operators to enter and in some instances damage the industry's image. While there are various quality assurance options in the market, they are not specifically designed for the recruitment industry. The biggest challenge for specialist SME recruiters wanting to use these systems are that they are often very costly (both in terms of time to complete and certification audit expense) and do not measure the quality service they deliver to their clients. Best Practice Certification supports firms to maintain quality service delivery while sending a clear message to clients and candidates that recruiters are serious about moving towards industry-leading best practice
3. What does Best Practice Certification cover?
For the past four years, Navigator Consulting has compiled the Recruitment Industry Performance Report and conducted extensive business consulting assignments, client and candidate satisfaction research for numerous recruitment firms. This has resulted in determining an industry benchmark and criteria to set best
practice standards from the viewpoint of clients and candidates.
The audited Best Practice Certification checklist covers:
• Client care
• Candidate care
• Recruitment Process
• Staff Management
• Operations
• Legal & Ethics
• Financial Management
4. Why would clients choose a recruiter with Best Practice Certification?
Recruitment firms that display Best Practice Certification have guaranteed:
• A commitment to superior client and candidate service
• Audited quality of operations
• Adherence to legal & ethical issues
• A commitment to staff training & development
• Continual commitment to business improvement
5. Why would candidates choose a recruitment consultancy with Best Practice Certification?
When deciding which recruiter to use in their job search, research shows candidates are keen to receive:
• A guarantee they will be treated professionally
• Fast response
• Post employment follow up and relationship management
• Privacy and confidentiality
• Access to interview and job search advice
Best Practice Certified firms provide candidates with a guaranteed level of service. For more information visit Navigator Consulting
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