Service Desk Specialist - Global Bank  

Listed: 02 August 2012
Permanent | Auckland Central

If you are a dynamic IT professional with experience in the financial services sector, then this opportunity could be for you…

In this role you will be supporting the Principal Technology Manager by driving Service Desk Management in the provision of a single point of presence for all IT customers. You will be responsible for reporting all incidents and requests to the appropriate authorities.

Responsibilities:

• Receive all calls, emails and web enquiries on incident (including Request for Service)

• Conduct Incident recording (includes Request for Service)

• Conduct Incident Classification and prioritization

• Provide first line Incident and request fulfillment service

• Manage escalations

• Support communications activities – Notifications

• Provide Customer Management for the duration of their event

• Generate and support reporting to Management, Process Managers and customers through service level management (SLM) on Service Desk performance

• Highlight to Incident Management any hotspots, trends or impending issues

The ideal candidate will have:

• A degree or relevant IT qualification

• Excellent presentation and documentation skills

• Experience with financial platforms (Bloomberg etc…)

If you are committed to working for one of the best financial services providers in the world, then this opportunity could take your career were you want it to go. If you are interested then please forward your CV to snowell@parkerbridge.co.nz or click ‘APPLY NOW.’

At Parker Bridge we review every application submitted. Due to the high volume of applications, only those shortlisted will be contacted.